Company Policy

, Wednesday 23 March 2016 - 11:05:00

TERMS OF PAYMENT AND ORDER PROCESSING

All prices are FOB Portland, Indiana.  50% Deposit with order may be paid by wire transfer, check or credit card.  A 3% convenience fee is added to all credit card payments.

Orders will not be processed until the down payment has been received and Spec Sheets and COM forms are complete and approved by the client.

WARRANTY ON UPHOLSTERY

In Residential Applications, there is a limited lifetime warranty on structural frames made of kiln-dried hardwoods and seat cushions, which are all made with 2.4 density high resilience foam combinations, unless otherwise specified.

In Contract Environments, there is a 10 year warranty on frames and a 3 year warranty on seat cushions.

TLS by Design Custom Furniture will repair or replace, at our option, any part or parts of the warranted product found to be defective within the terms of this warranty.  In order for any repairs to be made without charge for materials, labor or shipping back to our factory or alternative site of repair, a notice of such issues must be made within one year of the date of delivery.  After one year, TLS will not be liable for shipping and handling between the location of the furniture and the site of repair.

WARRANTY ON CASEGOODS

TLS by Design will warrant any defects due to defective materials or workmanship for a period of one year. As our option, we will replace or repair and pat or parts of warranted products found to be defective according to the terms of this warranty.

CUSTOMER SUPPLIED MATERIALS FOR CUSTOM UPHOLSTERY ORDERS

TLS by Design Custom Furniture does not assume responsibility for customer provided fabric; there is no explicit or implied warranty on COM or COL.

FREIGHT

While our terms are FOB our factory, we will offer options and pricing for shipping product to the client. The client will make the ultimate decision in terms of how an order is shipped.

Products ship after payment in full has been received.  

DAMAGE

It is the responsibility of the customer to count and thoroughly inspect all shipments immediately upon arrival.  The customer is also responsible for filing any claims. Receiving paperwork should not be signed prior to inspection, as subsequently found damage is often difficult to claim. All damages must be reported to the carrier immediately, Any damaged packaging must be retained until the claim as been resolved.

While we have developed very robust packaging systems, damage can occur due to mishandling, and we will assist as we can with any subsequent claims.

RETURNS

All requests for returns must be submitted in writing within 5 business days of delivery and be factory approved. There are no returns of custom orders.




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